IT Support Agent (with foreign languages)

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role: You will support end users by resolving technical issues reported via phone, chat and e‑mail. Acting as a first point of contact in IT Support, you will diagnose problems, provide guidance, and ensure smooth access to applications, devices and systems. When needed, you will cooperate with more advanced support lines to secure quick and effective problem resolution. Your tasks: - Handle incoming requests from users via phone, chat or e‑mail regarding access issues, software problems and basic IT incidents. - Troubleshoot technical issues by following provided procedures, using diagnostic tools and applying analytical thinking. - Guide end users through solutions in a clear and friendly way, ensuring high‑quality service and user satisfaction. - Escalate more complex cases to...