Customer Service Coordinator

Job description

What does it mean to be a Customer Service Coordinator with GLS? The Customer Service Coordinator will play a vital role in ensuring positive customer experiences. This position will use comprehensive knowledge of the loan process as well as internal processes and procedures to handle complex customer cases as an escalated level of support. How will you drive value within the organization as a Customer Service Coordinator? What should you already know to be successful in this role as a Customer Service Coordinator? - Serve as a resource to frontline associates in handling challenging customer cases, understanding account complexities, and resolving escalated issues - Take ownership of customer-related issues escalated by front line associates and see them to completion - Quickly build rapport with customers to win their trust in the resolution of their issues - Play a vital role in educating and effectively explaining to customers the details of their auto loan - Apply critical thinking skills in problem solving to assist customers and still adhere to company policies to protect the interests of the organization - Review, identify, resolve, and track root causes for all escalations...