Call Center Operator

Job description

CALL CENTER OPERATOR Shift Hours: 7a-3:30pm: FULL TIME 40 HRS/WEEK: ON SITE - Geneva, NY: Under the supervision of the Director of Security, operates a Meridian I Telephone System console, performs duties for a 24-hour answering service, paging system, and emergency response center. Carries out general clerical duties. Provides exceptional customer service in a courteous and professional manner. Greets customers consistent with Healing Environment standards. EDUCATION: Minimum: Preferred: - High School Education - Business or Office assistant degree Preferred: SKILLS: Minimum: LICENSE: PROFESSIONAL CERTIFICATIONS: - Experience as a switchboard operator - Requires a sensitive and reassuring approach to patients. - Demonstrated ability to deal with the public in a professional and courteous manner, handle confidential information with discretion. - Ability to perform multiple functions during stressful/busy periods in a calm and professional manner. - Demonstrated ability to enhance the spirit of teamwork through effective role modeling. - Excellent interpersonal skills - Experience dealing with patients and/or emergency situations