Customer Experience Advisor

Job description

What you’ll be doing: The Customer Experience Advisor will play a key role in enhancing the customer experience while driving sales performance. You will be responsible for engaging with customers, addressing their needs, educating them about our service offerings, and ensuring a seamless and positive interaction. Your goal is to create an exceptional experience that promotes customer satisfaction, loyalty, and repeat business while maximizing the conversion of retail customers into El Car Wash members. - Greet customers warmly and provide assistance during their purchase decisions and throughout their store experience. - Address customer inquiries, concerns, and complaints professionally and promptly. - Provide detailed information on car wash services, memberships, and promotions. - Educate customers about the benefits of various service options and upsell where appropriate. - Achieve sales targets and contribute to the overall revenue goals of the car wash. - Ensure a clean, safe, and welcoming environment for customers. - Assist with the daily operation of the car wash, including managing transactions and handling card payments. - Perform routine maintenance checks and ensure e...