MSP Level 2 Technician

Job description

Summary: We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently. Responsibilities: - Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software. - Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients. - Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points. - Design and architect cloud, networking, and on-premise server infrastructure solutions tailored to client needs. - Oversee administration of Microsoft Windows Server environments (AD, DNS, DHCP, GPO, file/print services). - Lead cloud migration initiatives, including planning, implementation, and optimization for performance and cost-efficiency. - Impl...