Front Desk Agent

Job description

Be the reason guests feel at home at Courtyard Virginia Beach Oceanfront North/37th Street. We’re seeking a Front Desk Agent who greets every guest with a smile, provides thoughtful support throughout their stay, and takes pride in delivering genuine hospitality. If you love helping others and enjoy creating positive moments, you’ll fit right in here. Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Potential Career Paths: Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations Key Duties & Responsibilities: - Resolve guest complaints, ensuring guest satisfaction. - Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction. - Maintain complete knowledge at all times of: a) all hotel features/services, hours of op...