Retention Specialist

Job description

Job DetailsJob Location: UT Corp - Orem, UT 84057Position Type: Full TimeEducation Level: High SchoolJob Shift: DayJob Category: Customer ServiceOverview This is a high-impact sales and retention role focused on saving deals, rebuilding customer confidence, and closing homeowners back into their solar projects. The Retention Specialist engages with at-risk customers, overcomes objections, and ensures projects move forward to completion. Core Responsibilities: Deal Recovery and Closing: Engage with homeowners considering cancellation or expressing concerns Rebuild trust and confidence in the project and company Re-close deals and secure commitment to proceed Objection Handling and Problem Solving: Address concerns related to roofing, electrical upgrades, pricing, financing, and timelines Provide clear solutions and alternatives De-escalate challenging conversations professionally Contract Recovery and Re-Signing: Present updated proposals and revised agreements Clearly explain changes and expectations Secure re-signatures to maintain project momentum Value-Based Selling: Position solar as a long-term financial investment Communicate savings, rate protection, and added home value Cre...