Supervisor - Technology Helpdesk

Job description

Job Summary The Supervisor Helpdesk supervises the Technology Support Specialists and provides coaching and guidance related to the standard timely processing of requests and efficient deployment of resources, timely completion of service requests and overall customer satisfaction. This position partners with the Partner Service Center (PSC) team to facilitate communication of requests and participates in the execution of department goals. This is a full-time (40 hours) position on a Monday-Friday, 8:00am-5:00pm schedule. Based out of our 1 Mustard St. office in Rochester, NY but travel on the job to any Hillside location may be required. Essential Job Functions: - Supervise Technology Support Specialists team members in the day-to-day performance of their duties by establishing clear goals and expectations, tracking performance, addressing challenges and sharing timely recognition. - Coordinate assignment of work tasks including account administration, support requests, equipment configurations, and managing resources. - Ensure team members complete all assigned tasks on-time and customer receives products / services as requested and within customer service standards. - Where nece...