Services Manager - Technical Support Generator/Turbine Controls

Job description

Job Description Summary Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.). Job Description: Roles and Responsibilities: The following will be secondary technical areas of focus and competence for support: - Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets. - Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute pol...