Sr. Specialist, Customer Solutions

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: The Customer Solutions Specialist (CSS) serves as a primary point of contact for internal and external customers, managing inquiries received through multiple channels including phone, fax, email, and online platforms. This role encompasses comprehensive account servicing for commercial agriculture loan and lease portfolios, including payoff calculations, balance inquiries, payment processing, and insurance compliance management. Additionally, the CSS is responsible for UCC (Uniform Commercial Code) processing, documentation management, and related filings. This position reports directly to the Customer Solutions Manager. About This Role: Customer Communication Management – Respond promptly to incoming phone calls and manage document workflows by scanning and indexing files into the FirstWork system. Account Information & Issue Resolution – Deliver accurate account information, address general customer service inquiries, and resolve account-related issues for non-collectio...