Customer Support - Product Information Specialist

Job description

DAP is currently looking to hire Product Information Specialist. Responsibilities: - Provide technical expertise to customers, sales reps, and internal staff in area of proper product usage/application. - Arrange for customer reimbursement for defective products, assist in rectifying customer complaints, and arrange for investigations on specific user complaints. - Provide technical advice to customers Respond to phone, email, chat, and faxed inquiries regarding ‘how to use’ DAP products correctly. - Advise customer on how to correct the misuse of DAP products. Supply technical data sheets, verbal advice, and safety data sheets to customers. - Respond to written, electronic and faxed correspondence regarding technical advice and user dissatisfaction. Provide product use referrals (i.e., specify the correct product for architects, engineers, contractors, and end users). - Rotating Saturday on Call Phone Support On-Call phone support. Each TCSR will be included in the standard rotating schedule with the requirement to provide on-call support (remotely) one Saturday each quarter. Saturday assignments will be posted on a quarterly schedule, once published any changes require 24-hour no...