IT Manager

Job description

Description The IT Manager manages the Society’s technology infrastructure and applications, oversees the work of independent contractors providing network monitoring, security, and back-up services, provides support to the Pine Tree Society staff on IT-related requests and training needs, and supervises the IT Help Desk Support Analyst. This position includes responsibilities that include evaluating proposals, controlling costs, managing the help desk, providing direct IT support to staff, an understanding of the internal network, being an Office 365 administrative expert, and having oversight of the Society’s telephone system. Essential Responsibilities: - Assesses IT systems and partners with various levels of management to plan and execute technology improvement initiatives. - Manages the IT help desk by prioritizing IT support requests received to address user issues in an efficient and cost-effective way. - Identifies short- and long-term objectives for the IT department. - In cooperation with Finance, develops operating and capital plans for the IT department. - Provides IT orientation to new team members and coordinates their IT technology and applications needs (telephones...