Loan Servicing Specialist

Job description

Title: Loan Servicing Specialist Reports to: Loan Servicing Supervisor: Supervises: None: Status: Non-Exempt: Objective: The Loan Servicing Specialist is responsible for maintenance on existing loans while providing excellent service to internal partners, external parties and members. Duties and Responsibilities: - Collects, sorts, delivers and processes the mail which is direct to the Consumer Lending Department - Processes paid-off KEMBA loans, including release of collateral, mortgage satisfactions and paid security agreements - Conducts payment reversals and modifications to correct errors - Ensures that title work is correctly completed and protects the credit union by filing necessary liens on titles - Provides management with periodic reports regarding status of lien filings and titles - Prepares documents for member signatures and ensure accuracy of completed forms - Issues loan payoffs and verifications to authorized third parties. - Assists with research and resolution of any consumer loan related issues - Communicates with KEMBA associates, members, dealerships and other external institutions as needed in day-to-day operations of the department - Provides exceptional mem...