Guest Experience Host

Job description

Description About Heritage Hotels & Resorts: Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you believe hospitality can make a meaningful impact, we invite you to join the Heritage family. Why This Role Matters: We are seeking a dedicated Guest Experience Host to join our team. In this role, you create meaningful, memorable and highly personalized guest experiences from arrival through departure. Your ability to deliver refined service, thoughtful storytelling and exceptional care ensures every guest feels welcomed, valued and deeply connected to the Heritage experience. What You’ll Do: Why You’ll Love Working With Us - Maintain a high level of positive and professional interaction with coworkers and guests. - Work closely with back of house teams to ensure all guest needs and requests are fulfilled. - Maintain a strong focus on guest experience and base decisions on exceeding expectati...