SUPV I CUSTOMER SERVICE

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. ​ Job Overview: Supervises customer service representatives and oversees customer service operations. Job Requirements: What your background should look like Generally requires Bachelors degree in appropriate field or local equivalent. - Providing direction to team to ensure customer service calls are answered in a timely, efficient and knowledgeable manner. - Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems. - Handling escalated and unresolved calls from less experienced representatives. Providing input into hiring decisions and performance appraisals. - Sharing responsibility for training and managing team and ensuring calls are handled courteously and effectively. Competencies: Values: Integrity, Accountability, Inclusion, Innovation, Teamwork ABOUT TE CONNECTIVITY: TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivit...