Google CES Engineer

Job description

Join our IT team, advance your career, and seize the opportunity as a Digital Employee Experience Google CES Engineer. We foster a culture of knowledge sharing and actively seek innovative thinkers who aim to shape the future. In this role, you will gain valuable experience into our business operations and have the opportunity to be an integral part of something big! The Google Engineer for Customer Engagement Suite (CES) is a visionary and hands-on technical leader responsible for designing, implementing, and optimizing enterprise-scale solutions using Googles Contact Center as a Service (CCaaS) and Contact Center Artificial Intelligence (CCAI) platforms. This individual will define technical standards, ensure architectural integrity, and guide customers through their digital transformation journeys, leveraging the latest advancements in Google Cloud technologies. Core Responsibilities: - Architect, design, and implement contact center solutions that leverage Google CCaaS and CCAI, ensuring they meet enterprise-grade performance, security, and scalability requirements. - Collaborate with stakeholders, engineers, and product teams to gather requirements, analyze business processes,...