Guest Services-Telephone Operator

Job description

Starting at $23/hr. What you will be doing: - Answer, record, log, and process all guest calls, requests, questions, or concerns. - Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. - Advise the guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. - Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to the provider's customer support line. - Respond to special requests from guests with unique needs. Contact the appropriate individual or department as necessary to resolve guest call, request, or problem. - Follow up with guests to ensure their requests or problems have been met to their satisfaction. - Dispatch bell staff or valet staff as needed. - Dispatch shuttle calls for airport transportation. - Answer calls within 3 rings - Educate incoming calls on hotel amenities and services avai...