Telephone Operator

Job description

Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description: Provide accurate yet friendly service to the guests, potential guest and internal team members using the communication network. Knowledge of all reports and telecom equipment. - Answer incoming calls on console and accurately direct calls to appropriate extensions/parties. - Greet and respond to guests’ requests in a friendly, courteous manner. - Maintain a complete knowledge of emergency procedures. - Receive and log all emergency calls and direct to security and/or facility maintenance departments. - Deliver exceptional customer service by professionally receiving and responding to inbound calls for internal & external guest for multiple...