Wholesale Service Manager

Job description

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses. _________________________________________________________ Summary: The Wholesale Service Manager is the ultimate customer advocate with ownership of the customer experience during the operations lifecycle. The liaison for an assigned module of customers, engaging across the Wholesale Business Unit and with key corporate support functions to drive a best in class and differentiated customer experience. Monitors service performance in accordance with service levels, ensuring visibility and alignment with cross-functional teams for success. Leveraged as a subject matter expert in identifying critical customer needs, and opportunities to reduce effort and increase consistency in the customer experience. This position provides operational continuity across teams during all stages of the lifecycle by preparing, coordinating, and deliveri...