Engineer, CPOMS Technical Support - Level 1

Job description

Position Overview: The Level 1 Technical Support Engineer provides front-line technical support to customers, resolving a range of software and integration issues across the CPOMS suite of safeguarding products. This role serves as a key point of contact for school users and IT teams, handling technical queries that require strong troubleshooting and configuration skills. The engineer works closely with Level 2 engineers, escalating appropriately with detailed notes and replicable steps. You will help ensure the operational reliability of the platforms, support data syncing and connectivity, and maintain customer confidence through responsive, professional service. Key Responsibilities: Technical Support Customer Service Collaboration & Communication Privacy & Compliance Professional Development Other - Provide first-response technical analysis and troubleshooting of software and configuration issues across the CPOMS product suite. - Resolve intermediate-level faults, such as user-side misconfigurations, syncing discrepancies, or device compatibility problems. - Troubleshoot and verify data syncing between CPOMS products and Management Information Systems (MIS) such as SIMS, Arbor,...