Team Manager with French

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR TASKS: - Proactively manage team performance to achieve SLA targets and service aspirations. - Identify performance gaps and implement action plans to address shortfalls. - Act as the first point of escalation for service or delivery issues. - Ensure early identification and escalation of risks or service problems. - Oversee day to day operations, including workload distribution, staffing, and resource planning. - Monitor service quality and drive continuous improvement initiatives. - Motivate team members to deliver excellent service to clients. - Work closely with account teams to review performance, address service challenges, and identify process improvements. - Influence and support the implementation of changes to services, processes, or tools. - Promote a culture of contin...