Customer Service Coordinator

Job description

Employment Type: Hourly Work Arrangement: Hybrid Position Summary: The Customer Service Coordinator oversees a portfolio of assigned customers for the execution of all Order Management activities. Serves as the Customer Advocate and lead point of contact and responsible for delivering an exceptional customer experience. CSC's will liaise with cross-functional internal VF Teams to improve the entire customer experience. Major Duties and Responsibilities: - Executes all Daily Order Management Activity as required per Customer which support the business segment's guidelines and cadence. Activities include Order Entry, Order Fulfillment, Order Management Communication, Invoicing as well as Pre and Post Delivery Resolution. - Promptly resolve customer questions/inquiries by thoroughly researching issues, identifying root causes and offering solutions. Develop and deliver timely customer solutions to a variety of issues with moderate complexity while working within existing company policies, procedures and programs. - Collaborate with key stakeholders and business partners (such as Sales, Supply Planning, Transportation, QA, Distribution, etc.) as the trusted advisor to support processes...