Customer Service Representative

Job description

Company Description Beloform Craft is a forward-thinking company dedicated to delivering refined solutions with precision, creativity, and purpose. We pride ourselves on building strong connections—both internally and externally—through clear communication, thoughtful strategy, and a commitment to excellence. At Beloform Craft, collaboration and innovation are at the core of everything we do, creating an environment where ideas thrive and professionals grow. Job Description: We are seeking a Customer Service Representative to join our team in Boston. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are handled efficiently and professionally. You will play a key role in maintaining customer satisfaction, resolving concerns, and supporting the overall client experience. Responsibilities: - Respond to customer inquiries via phone, email, and in-person interactions - Provide accurate information about products, services, and company policies - Resolve customer concerns with professionalism and attention to detail - Maintain records of customer interactions and transactions - Collaborate with internal teams to ensure timely issue resol...