Customer Assistant - Service & Safety Customer Assistant - Inverness

Job description

Working Pattern Week 1: Sunday 10.00-18.00 Monday 08.30-16.30 Wednesday 11.00-19.00 Thursday 11.00-19.00 Friday 08.30-16.30 Week 2: Monday 08.30-16.30 Tuesday 08.30-16.30 Thursday 11.00-19.00 Friday 11.00-19.00 Saturday 11.00-19.00 Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Key Accountabilities and Measures: Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?) Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support Thank our customers for shopping with us when they exit Deal calmly and empathetically with people in a variety of retail circumstances, including confrontationa...