Automotive Customer Service Advisor- 452

Job description

The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Requirements: Qualifications: Benefits: * - Greet and escort guests from their vehicles as you review their requests. - Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. - Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. - Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. - Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. - Promote customer loyalty by ensuring completion of quality workmanship, rev...