Customer Service Representative 4 Lead

Job description

DEPT OF TRANSPORTATION: Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Check out a day in the life of our Motor Vehicle Division employees truly thriving! CLICK HERE ! Customer Service Representative 4 Lead **Open to CURRENT ADOT EMPLOYEES Only** Job Location: Specialized Registration Services 1801 W. Jefferson Phoenix, AZ 85007: Posting Details: Salary: 40,207.02 Grade: 17: Closing Date: 05/04/2026: Job Summary: As the unit lead and subject matter expert, train new staff and distribute/assign work to ensure quality customer service, performance and productivity, and ensure proper application and compliance with the Fleet Services, Aircraft, International Fuel Tax Agreement (IFTA), the International Registration Plan (IRP) and applicable state and federal laws pertaining to the Motor Carrier Program and Motor Vehicle Division Title and Registration policies and procedures; evaluating and recommending changes to work processes and procedures; produce daily, weekly and monthly reports and provide direct support to the Motor Carrier Supervisors and may serve as backup supervisor; assist staff and customers with the most complex iss...