Customer Service Representative

Job description

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. The Customer Service Representative is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and developing knowledge of Cable Exchange products, capabilities, as well as CRM processes, and procedures. Accountable for customer service as related to serving customer orders from the point of sale up to and including the time the order ships and invoices. This may include, but is not limited to, order input, order scheduling, expediting, tracking, finding, and coordinating alternative materials as necessary, and in general any aspect of meeting customers’ needs This is an onsite role in Shakopee, MN requiring all 5 days in the office each week. How You'll Help Us Connect the World - Follow developed procedures pertinent to the effective and efficient operations of Customer Service and develops new procedures as necessary. - Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participating in the development of same....