Group Operations Trainer

Job description

Role Learning & Development Group Operations Trainer Hiring Managers: Louise Leslie & Emma Mulligan Recruitment Business Partner: Helen Stokes: Location: Edinburgh & Alderley & Glasgow Working style: 50% Hybrid home/office based Competitve salary and industry leading benefits package Closing date: 24th March: Join Us as a Group Operations Trainer! About the Role: We’re looking for an experienced Learning & Development professional to help shape, design and deliver high-quality training across our Customer Operations function. This is a unique opportunity to bring external insight , innovation , and digital-first thinking into a team that is evolving fast and undergoing significant transformation. In this role, you’ll work end-to-end across the learning lifecycle — from needs analysis to design and delivery — supporting three core areas: Induction & onboarding for new colleagues Change delivery and embedding operational changes Transformation learning , supporting our shift towards more digital and AI enabled processes This role suits someone who is energised by a challenge, thrives in an environment that is evolving quickly, and can translate organisational change into engaging, me...