Membership Experience, Team Lead

Job description

Position: Membership Experience Team Lead Department: Membership Experience: Reports to: Director, Ticket Sales & Service POSITION SUMMARY: Working in close collaboration within the Membership, Sales & Business Intelligence department, the Membership Experience Team Lead provides leadership and guidance to our Membership Experience team and ensures superior customer service is provided to our members. ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required) - Provide leadership to team of Account Executives and Membership Service Representatives - Lead weekly Membership Experience team meetings - Coach service excellence best practices with Membership Experience team and Membership Service Representatives - Lead biweekly one-on-one meetings with members of the Membership Experience team and occasional check ins with Inside Sales Representatives with an interest in a service/retention path - Actively seek ways to generate additional and ancillary revenue opportunity from current member mase by supporting campaigns such as group tickets, premium hospitality, and concert/special events sales - Work with Business Intelligence to build CRM tracking, data collect...