Partnership Operational Support Specialist

Job description

Summary: Responsible for providing operational assistance to the relationship management team and other internal departments to ensure exceptional customer care to our partners. Qualifications: Education: Bachelor's degree in business or related field, preferred. Licenses/Certifications: None. Experience: One to three years of experience with electronic and card payment processes, preferably in a financial institution. Previous customer service experience. Or equivalent combination of education and experience. Essential Functions: Knowledge/Skills/Abilities: Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status. - Supports the Senior Account Managers with Partner contract renewal(s), monitors contracts and SLA's. - In conjunction with Senior Account Managers, liaisons with internal departments such as Legal/Compliance to resolve issues and respond to questions. - Establishes routine meetings with strategic account Partners to create a relationship cadence touchpoint. - Su...