Collection Supervisor

Job description

How you'll make an impact: Ensure sound policies, processes, and controls around Collections Services activities. Responsible for portfolio metrics including aging (31+ days, 61+ days, 6 months+ and 1 year+ past due), and bad debt write-offs. Analyze accounts driving aging and ensure appropriate action plans are in place to reduce aging; perform root cause analysis to improve cash flow. Partner with sales field and finance teams to handle critical business decisions on collections and order management for complex customer accounts, balancing risk and maintaining corporate relationships. Collaborate with internal teams (Accounts Receivable, Billing, Disputes, Credit Management etc.) to ensure end-to-end processes are running smoothly and identify solutions to speed up collection efforts. Support the preparation of timely and meaningful analyses related to credit and collections activities, including DSO, aged receivables, risk, and write-offs. Contact for internal and external audits and process improvement initiatives. Coach associates to use sound judgment, communicate effectively, lead meetings, and handle difficult customer situations; intervene in escalated situations as necess...