Help Desk Technician

Job description

Help Desk Technician Hachette Book Group seeks a Help Desk Technician who delivers strong customer service, clear communication, and consistent execution. This role provides front line and deskside technical support across end user devices, software, mobile technology, and conference room systems. The technician works closely with the broader IT team to keep employees productive, manage tickets with discipline, and maintain a high support standard across the business. Core Responsibilities - Provide first and second level support for incidents and service requests involving Windows and Mac computers, laptops, mobile devices, printers, docks, peripherals, operating systems, and standard business applications. - Diagnose and resolve technical issues related to hardware, software, user accounts, file access, connectivity, printing, conference room technology, and collaboration platforms. - Support users in person, remotely, and through the ticketing system, translating technical issues into clear, understandable guidance for users with different levels of technical experience. - Install, configure, image, deploy, and support new hardware and software, including laptops, desktops, mobi...