Junior IT Helpdesk Technician

Job description

Company Description Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more! We are hiring a full time Junior IT Helpdesk Technician for our Markham office ! In this role, you will be responsible in providing first-line technical support and assistance to end-users regarding hardware, software, or network related issues. The position requires on-call after-hours support, weekend availability and shift schedule flexibility. At Spectrum Health Care, our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff. Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals. Job Description: - Answer incoming helpdesk calls, emails, and support tickets in a timely manner - Monitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members - Provide Level 1 phone, email, remote and on-site support t...