Supervisor, Patient Contact Center

Job description

We are searching for a Supervisor Contact Center – someone who works well in a fast-paced setting. In this position, you will be responsible for providing day-to-day direction and oversight to the assigned contact center team and serving as a resource for all contact center staff on highly complex issues and problem resolution. This position serves as a role model through providing high quality customer service in accordance with established organization and department regulations, policies and procedures. Think you’ve got what it takes? Job Duties & Responsibilities: - Manages the deployment of people and resources to ensure the teams are manned at all appropriate times and customers receive prompt attention - Coaches and develops team members to required standards - Implements quality control procedures in conjunction with the Quality Team to ensure process adherence and delivery of quality service - Provides excellent customer service to internal and external customers - Provides Management support and supervision of daily operations Skills & Requirements: Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care f...