Senior Customer Success Manager

Job description

Role Purpose Location- US Fort Lauderdale: Level - Professional: Department - Sales: Working Pattern - Hybrid: Benefits - Benefits at Ideagen: If you’re looking for a Customer Success role where you mainly reset passwords and email out “helpful links,” this isn’t it.We’re Ideagen — a global leader in Governance, Risk and Compliance — and our customers trust us with the systems that keep their organisations safe, compliant and operational. They expect expertise, clarity, and a partner who genuinely understands their world. That’s where you come in. We’re hiring a Senior Customer Success Manager to work with our most strategic customers — the ones with complex environments, high stakes, and equally high expectations.This isn’t a support role. It’s a strategic one. Responsibilities: You’ll be the named partner for a portfolio of major enterprise accounts (typically $200k+ ARR), acting as their guide through everything from onboarding to renewal and long‑term value realisation.In practice, that means: - Building trusted relationships with executives and senior stakeholders. - Leading multi‑product, multi‑region implementations without losing sight of commercial objectives. - Running st...