Senior Business Systems Analyst, CIAM

Job description

Lead the transformation of customer identity capabilities for a leading financial services organization. The Role: We are seeking a Senior Business Systems Analyst with deep Customer Identity and Access Management (CIAM) expertise to support a major transformation program for one of our Financial Services clients. This role will be responsible for assessing current-state capabilities, defining target-state operating models, and helping shape the future vision for customer identity capabilities across the organization. Working closely with business, technology, security, and delivery stakeholders, you will play a key role in defining strategic outcomes, establishing MVP and future-state capabilities, and supporting successful program delivery. What You’ll Do: - Deliver a comprehensive assessment of current CIAM capabilities, identifying gaps, risks, opportunities, and strategic recommendations. - Define target-state CIAM capabilities and support the development of MVP and future-state roadmaps. - Design and document a new CIAM operating model aligned to business objectives, customer experience goals, and regulatory requirements. - Facilitate workshops and collaborate with business,...