Account Manager

Job description

Job Overview The Account Manager role supports the branch by meeting and exceeding current territory revenue targets and generating new business. This role has in-depth product knowledge and understands best practices of excellent customer service. This role is responsible for maximizing results by building, establishing and maintaining customer relationships to grow sales, gross profit margin and overall profitability. Responsibilities and Duties: - Drive Sales - Maximize sales and gross profit within a defined territory and ensure sales goals are met. - Acquire new customers and establish new accounts. - Measure key performance indicators (KPIs) and sales metrics regularly. - Utilize upselling and cross selling techniques for current customer base. - Identify opportunities of customer’s future needs to drive sales. - Leverage sales force automation tools to identify opportunities within accounts. - Product and Market Knowledge - Continually grow technical, product, and application knowledge of parts essential to the heavy-duty vehicle aftermarket and keep current on new products and product updates to answer customer questions. - Suggest sale of related parts when identical repla...