Account Delivery Manager for SEMEA - Italian speaker

Job description

Account Delivery Manager for SEMEA - Italian speaker Description -: Job Summary: - This role is responsible for nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements. The role manages partner relationships, communicates performance updates to management, and develops personalized initiatives for customer retention and growth. Responsibilities: - Develops and maintains strong, long-term relationships with key customers - Serving as the primary point of contact for complex issues and strategic discussions. - Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services. - Leverages data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvement - Manages and strengthens relationships with vendors and channel partners, ensuring effective collaboration and alignment with customer needs. - Provides regular updates to the management on customer engagement performance and strategic initiatives. - Develops and implements personalized engagement initiatives to enhance customer retention, loyalty, and advocacy. - Collabor...