CX Transp. Excellence Program Manager, BR Transportation

Job description

We are looking for a customer-obsessed Program Manager to join the Transportation Excellence team, leading the strategy and execution of transformational customer experience initiatives and long-term innovation programs. In this role, you will own the end-to-end lifecycle of strategic CX initiatives that redefine how Amazon delivers excellence across transportation networks, from concept development through scaled implementation and sustained impact measurement. This role requires someone who can identify emerging customer needs before they become visible in metrics, architect multi-year roadmaps that balance innovation with operational reality, and drive organizational alignment across Transportation, Operations, Product, and Technology teams to deliver breakthrough customer experiences. You will define the vision for next-generation delivery excellence, lead the incubation of new capabilities, and build mechanisms that enable continuous innovation while maintaining operational discipline. The ideal candidate demonstrates Amazon's Leadership Principles, particularly Customer Obsession, Think Big, Invent and Simplify, Deliver Results, and Earn Trust. You should excel at translating...