Guest Service Agent Lead

Job description

Overview Opportunity: Guest Service Agent Lead: The Guest Service Agent Lead plays a critical role in delivering an exceptional guest experience while supporting the daily operations of the front desk. Your Growth Path: Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus: - Lead, coach, and support front desk team members to ensure a seamless and efficient operation - Deliver exceptional guest service - Act as the first point of contact for guest concerns and resolve issues professionallyEnsure all front desk functions are executed with accuracy and excellence - Train and mentor new team members - Maintain high standards - Adapt quickly to changing needs - Take ownership of responsibilities and outcomes - Collaborate with other departments for seamless guest experience - Assist with scheduling, shift coverage, and operations - Support auditing, cash handling, and compliance. Your Background and Skill: - Previous hotel front desk experience required; supervisory experience preferred - Strong communication and interpersonal skills - Leadership and team development ability - Experience with property management systems preferred - Ability to mu...