Dedicated Coordinator

Job description

Purpose: Serve as driver's representative in operations. Manage drivers performance in identified categories and be primary/secondary communication link to drivers. Work to achieve optimum driver and customer satisfaction. To ensure responsibility for the normal duties of the customer service associate position, along with providing backup to the customer service manager in the respective region. Persons in this position will be accountable for customer inquiries, load solicitations and service reporting. Responsibilities: 1. Communication to driver including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information. 2. Responsible for assisting and/or managing of part/all of a fleet including, but not limited to effective management for optimum performance in the following categories: 3. Ensure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch. 4. Daily accounting of all assigned trucks and drivers 5. Record details and direction on all loads booked for the assigned area 6. Act as a...