Collection Specialist with Italian

Job description

As a Collection Specialist with Italian You will help drive timely cash collection and maintain healthy customer accounts by proactively resolving payment issues and ensuring high data quality. Your work will support strong cash flow, accurate reporting, and compliant financial processes. How You’ll Make an Impact: Incoming / Outgoing Calls: Proactively chase for payments through phone calls. Account Management: Document and change the status of accounts, handle referrals, and transfer funds on accounts. Payment Processing: Chase for remit for payments received and provide copy documents. Write Off Requests: Initiate write-off requests following approval policy. Query Identification and Escalation: Identify, resolve and escalate queries as necessary. Cash Account Clearance: Support clearing cash accounts by transferring funds as needed. Credit Notes: Request credit notes and coordinate with billing resources. Refund Overpayments: Manage refunds for overpayments and credit balances. System and Data Quality: Maintain high standards of system operation and data quality. Reporting: Produce reports as required and provide collection-related reporting. Forecasting: Provide forecasts and...