Customer relationship manager with German

Job description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role: We’re looking for a Customer Relationship Manager who will be the key link between Colt and our customers - making it easy for them to do business with us and ensuring an outstanding experience throughout their journey. What you will do: - Understand customer requests and match them to Colt’s product offerings with support from Sales and Solution Engineers. - Assist with transactional sales activities, contract renewals, and sales projects for dedicated accounts. - Coordinate pricing, quoting, and ordering activities - ensuring speed and accuracy. - Collaborate with internal teams to create error-free orders so customers get exactly what they need. - Communicate regularly with customers in clear, jargon-free language. - Manage emails from internal and external customers efficiently, coordinating with teams to deliver timely resolutions. - Lead customer meetings focused on account management topics. - Educate customers on our systems and tools, empowering them to s...