Platinum VIP Team Member

Job description

Role Purpose We are seeking a polished, service‑driven professional to deliver a seamless, premium end‑to‑end experience for Platinum VIP customers—equivalent to a five‑star hospitality environment. As a trusted front‑of‑house ambassador, you will ensure every interaction is discreet, professional and exceeds customer expectations from arrival to departure. Carry out all kitchen‑related duties, ensuring full adherence to HACCP food‑safety standards and procedures Maintain consistent five‑star standards across all private suites, including restocking amenities, cleaning, hoovering, polishing and ensuring all areas are presented to a premium, guest‑ready level all the time - Represent the Platinum VIP brand with professionalism, warmth and discretion - Create exceptional customer experiences by anticipating needs and remaining confident, calm and solutions‑focused under pressure, ensuring we maintain our exceptional NPS rating. - Welcome, escort and support commercial and private aviation customers throughout their entire journey - Coordinate passenger check‑in, baggage handling and safe, efficient transport (airside driving) between aircraft and airport facilities - Prepare and main...