Member Service Representative II (Personal Banker - Sales)

Job description

Title: Member Services Representative II Reports to: Branch Manager: Supervises: None: Status: Non-Exempt: Objective: The Member Services Representative is a results-driven position responsible for performing a broad variety of Member focused sales and service-related activities that helps enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing. Duties and Responsibilities: - Assumes responsibility for the effective and professional performance of Member sales and service-related functions: - Recommends products and services that assists in meeting Member's financial needs - Resolves Member issues through listening, problem solving, and offering solutions - Meets or exceeds all sales, service and productivity goals established for this position - Answers and responds to Member inquiries and questions - Performs file maintenance and account changes as necessary - Establishes and maintains professional relationships with Members: - Resolves Member requests and questions promptly, courteously, and professionally - Keeps Members informed of Credit U...