Customer Service Advisor - Weekends

Job description

We’re Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. 📍 Cardiff | 🏢 2 days a week in the office, 1 from home (initial training period will be 3 days a week in the office) ☎️ Shifts (Weekends) - 33 hours per week Saturday-Monday, 8am-8pm. Customer Service Team 🚀: Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible. What You’ll Be Doing 🗃️: - Providing friendly, professional support to customers via phone, email, and live chat - Resolv...