Supervisor Customer Service

Job description

Description Primary accountabilities and duties include: - Ensure accuracy of all weight and balance requirements. - Promptly handle all Passenger service complaints with a focus on positive resolution. - Responsible for staff scheduling, leadership development and employee accountability. - Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation. - Assist customers with special needs and unaccompanied minors. - When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors. - Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags. - Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements. - Perform other duties as assigned. Qualifications and Experience: - Must be at least 18 years of age. - Must have high school diploma or equival...