Customer Support Representative - Marlborough, MA

Job description

Looking a full time Customer Service Representative to join our growing business! We are looking for an enthusiastic, eager candidate who will provide unprecedented support to our external Customers along with our Surgical Sales team. This candidate will serve customers by providing order confirmation, product and pricing information along providing resolution in the event a credit, rebill or return is required. Additional support will be provided to the sales organization by providing valuable Customer information; enabling them to best serve their Customers. Continuous improvement is a crucial element to enhancing the Customer experience. You will partner with neighboring internal teams to challenge the status quo and develop new growth opportunities. Essential Duties and Responsibilities: - Enter fax, phone, and email orders for the Surgical division into Oracle Order Management - Operate in a phone queue daily to receive and resolve customer calls - Respond to customer inquiries via phone, fax and email including edits to existing orders, proof of delivery, order status, sales contact, invoice information, etc. - Maintains customer records by updating account information - Reso...