Security - Visitor Access Associate - 40hrs

Job description

Under general supervision, coordinates and performs a variety of administrative and operational support duties at a visitor information desk located in one of the hospital lobbies to help ensure a welcoming, safe and secure environment in the lobby. In accordance with HIPAA and CCMC policy, greets, registers and provides visitors with information and directions; answers telephone and directs calls; utilizes judgment to provide quality customer service to interpret policy, answer inquiries and/or to resolve routine to complex issues. Collaborates with security staff to assure an orderly and safe environment and actively participates in emergency preparedness drills/responses. Utilizes various computer applications to retrieve information, and may prepare various documents, correspondence & reports; establish and maintain information desk filing visitors and issues ID badges, provides directions and/or assists visitors with way finding; accepts, screens & routes telephones calls. volunteers with respect and consideration; provides forms/information or resolves problems concerning. activities and/or operations of information desk; follows through, as required, to meet needs of custome...