Quality Assurance Specialist

Job description

Quality Assurance Specialist Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working onsite in Charlotte, NC, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in United States says it all! What You’ll be Doing: Do you have a passion to help boost performance? Do you love pinpointing areas for improvement? You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll: Assists the Quality/Training Manager a...